Terms & Conditions
Welcome to Airvila!
Airvila is a tech-based travel company [operated from Dhaka, Bangladesh] that provides an online service allowing users to connect and communicate with each other to offer and book short-term vacation rentals and allied services in Bangladesh. In near future, we are expecting to expand our services abroad as well. Visitors, guests, and hosts are required to keep in mind the following things when using Airvila. Airvila is just a bridge to make the connection between the parties. It is not responsible when someone breaks any rules during their stay. However, if anyone reports any issue to us, we will try to solve this peacefully.
Legal, Cultural & Behavioral Issues:
All visitors & guests have to follow the guidelines of airvila and the respective host. Besides, all are requested to follow the general norms, culture, and other ethical & behavioral standards of the society. Airvila does not allow any discrimination based on race, gender, color, religion, ethnicity, status, etc. So, all are requested to maintain that.
- Breaking any hosting rules (apartment/house) may not be considered a good hand.
- A guest has to follow the general behavioral pattern that is acceptable to all.
- All should be respectful of others' cultures, religions & regional acts.
- Any kind of offense according to the jurisdiction of local law is not allowed.
- Smuggling, Human Trafficking, any other illegal/unsocial activities as per law during the stay are not allowed and if traced, it will be reported immediately to the law enforcement agency.
Rental Agreement:
Airvila mainly provides short term vacation rental services. During the rental period, both parties must follow some general facts which are important.
- All visitors/guests must read the property policies (if any) carefully during their booking.
- The hosts are requested to be friendly with the hosting and make the policies acceptable to the guests.
- Both parties should be respectful to each other in terms of code of conduct & other behavioral standard.
Service Quality:
Airvila is always concern about service quality. All of the hosts are requested to maintain a standard service quality which attracts the client and makes them loyal to consider you later.
- Hosts are requested to disclose all information related to amenities of the property clearly.
- No exaggerated information/commitment which actually not maintained by the host are highly discouraged by Airvila.
- Some complimentary amenities or services (Ex. Breakfast, Soap, Shampoo, Brush, Laundry, Cleaning etc.) should be clearly described in the listing.
- We expect that host will deliver their best services to satisfy the guest.
Guest Safety:
Safety of the guest is the key issue to us. We never consider with this issue. Hosts are requested to ensure the safety of the guest.
- Host must ensure the safety of the guest during their stay.
- Main door should have double locker system and rooms have to be proper locker system.
- There should proper security system including guard, CCTV around the main entry/exit point.
- No outsider is allowed during the stay and if it is required to enter, an advance notification and permission must be taken from the guest.
- Proper fire management, electric device or socket & other safety matters must be ensured by the host.
- If there is sharpen edge or open things in the furniture that may harm the guest or children, it should be fixed immediately.
- Proper dust management, cleaned bed sheets or towels, mosquito net, aerosol etc. must be ensured to make the stay healthy.
- The host should not disclose any information about the guest to anyone without their consent.
Host Safety:
Hosts are the real player of this service. So, safety of the host is also the prime issue to us. To ensure the safety of the host, our cordial support will be always with them.
- To ensure the safety, hosts may ask some personal questions (Number of guest, about the additional guests, reason of stay, profession etc.) to guests. It is their responsibility to know the guest.
- The guests are requested to disclose some personal information which may help the host to know each other. The hosts also should disclose the information about them to the guests.
- Hosts may keep the guest’s ID for their extra caution if want during their check in.
- No outsiders/unauthorized persons/extra guests outside the booking number are not allowed.
- Both host and guest are requested to prohibit from any kind of personal transaction/booking outside the Aivila platform. Such activities are fully outside of the Airvila safety net.
Dispute Resolution:
It is observed that both guest and host sometimes fall in dispute during the stay. To avoid such situation all are requested to read the hosts policies, Aivila policies and other standard policies.
- It is best if both parties know each other, about the service fact & other issues before booking. It will help to reduce conflict between the parties.
- If there is any dispute arises during the stay, try to solve mutually. If not satisfied, then don’t hesitate to inform us. We will try to solve the issue mutually.
- In the case of any legal issue, we suggest to inform us and involve a lawyer to solve the matter legally. Our support will be there.
Declaration:
Both guest & host must be aware of the following issues. These issues are not valid in the laws of Bangladesh. So, Airvila will not be responsible for any of these issues if undertaken using by this platform.
- Trading of adult goods and services which includes pornography and other sexually suggestive materials (including literature, imagery, vulgar/obscene/indecent body gesture material and other media); escort or prostitution services.
- Alcohol which includes Alcohol or alcoholic beverages such as beer, liquor, wine, or champagne.
- Body parts which includes organs or other body parts.
- Hacking and cracking materials which include manuals, how-to guides, information, or equipment enabling illegal access to software, servers, websites, or other protected property.
- Illegal goods which includes materials, products, or information promoting illegal goods or enabling illegal acts.
- Any kind of crime or such activities associated with criminals (smugglers, human trafficking etc.)
- Carrying/Trading illegal weapons which include firearms, ammunition, knives, brass knuckles, gun parts, and other armaments.
- Live animals or hides/skins/teeth, nails and other parts etc. of animals.
- Any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local or international includes the laws of Bangladesh.
Payout Policy (host):
The payment of the host will be credited to their respective accounts (Bank/MFS) after providing payment request. The fund the will be available for payout after the completion of the service successfully.
- Hosts must send the payout request by adding the required information or from their saved information. The hosts must have their own account to get the payment.
- After getting the payment instruction, the amount will be credited within 01-03 working days generally. If there is no problem with the payment gateway or bank or banking hour, payment will be made as soon as possible than the required time.
- On the other hand, in case of cacellation of booking, it will take 07-10 working days after the claim depending on case.